Sunday, October 10, 2010

Id Theft?

Yesterday, an employee at my bank called. He asked me about a couple of recent charges to my ATM card, and after I confirmed that I didn't make a $96.00 purchase at a Sports Authority in California, he told me that my card was going to be deactivated. I thanked him for catching the unauthorized charges so quickly, but then he kept talking. He told me that a new card would be mailed in 3-5 business days and that I would receive it another 7-10 business days after that. Really, after deactivating someones account, they can't use it for 2-3 weeks? That's the thanks I get? Granted, I like my bank, but you would think a bank would make more of an effort to assist their customers. Anyway, I understand the security arguments for not using the ATM card much, and now I'm going to put that in practice.


erinannie said...

Thanks to the popular ATM "phishing" problem in Utah, I've had my cards deactivated multiple times now. I feel your pain. Its incredibly irritating- especially when you don't live in the same town as your bank and can't conveniently go in and get cash!

Steve said...

I stopped using my ATM card years ago. Get a credit card with a nice rewards program (one you will use!), make all your monthly purchases with it that you normally would with cash and debit card, then pay it off at the end of the month. Been doing that for a few years now and have well over 100,000 miles on my United card now!